Frequently asked questions

HelloPay is the trading name of HELLO PAY LTD, a company registered in England and Wales (company number 16309042). We provide an operating layer for cross-border payments, foreign exchange, treasury coordination and settlement for businesses.

We work with businesses rather than individual consumers, including financial institutions, enterprises, fintech platforms and digital-asset companies. Every client completes our onboarding and compliance review before any services are provided.

Availability depends on where your business is established and where you need to send or receive funds. Tell us your jurisdictions during discovery and we will confirm what we can support.

Our services are designed for businesses with regular international payment activity. We discuss expected volumes on the first call so we can recommend the right setup for you.

Onboarding runs in four stages: discovery, assessment, integration and activation. We learn about your flows, verify your business, set up your connection and then go live with a dedicated contact.

Timelines depend on the complexity of your business structure and how quickly documents are provided. After the discovery call we share a clear timeline and a list of what we need.

Typically we ask for company registration documents, details of directors and beneficial owners, proof of address, and information about your business model, expected volumes and sources of funds. The exact list depends on your business.

Understanding your business, customers and flows allows us to meet our compliance obligations and to protect your payments. It also helps us recommend the right corridors and settlement options.

Yes. Transactions are checked against compliance and risk rules before funds move, and we may ask for supporting information on individual payments where needed.

Coverage depends on your use case and is confirmed during discovery. Share the currencies and destinations you need and we will set out what is available and how each corridor works.

Rates and any fees are shown before you confirm a conversion, so you can see exactly what you are paying. Pricing is agreed with you as part of onboarding.

Timing varies by currency, corridor and the receiving bank. We give indicative timings for each corridor and provide status updates from instruction through to credit.

Yes. Batches can be submitted through the API or prepared with our operations team, with status tracked for each individual payment.

Every payment has a status you can follow from submission to completion, available through reporting, webhooks or directly from your account contact.

Funds are received in fiat, converted under terms agreed in advance, and settled in USDT to a destination that has been verified during onboarding. Each leg is recorded and reconciled.

Supported networks are confirmed during onboarding based on your requirements. We only settle to wallet addresses that have been verified for your business.

Where your use case supports it, we can discuss settlement in both directions. This is reviewed as part of your assessment.

Digital-asset settlements go through the same structured screening and record-keeping as fiat payments, so both sides of your activity sit under one set of controls.

No. You can work directly with our operations team and move to an API integration later if it suits you.

The API is designed to let you create payments, request conversions, check statuses and receive event updates. Documentation and test access are shared during the integration stage.

Yes. Webhooks can notify your systems as payments and settlements change status, so your records stay up to date without polling.

Integrations are tested end to end before anything goes live. We agree the testing approach with your team during integration.

Pricing depends on your corridors, volumes and the services you use. We provide a clear proposal after discovery, with no hidden charges.

Every client has a named contact who understands their programme. You can also reach our team by email at any time.

Contact your account manager or email us with the details. We will acknowledge your complaint, investigate it and respond in writing.

Get in touch with a short summary of your business, the currencies you need and your expected volumes. We will arrange a discovery call.